Terms & Conditions

TERMS & CONDITIONS

Cancellations & reduction in group numbers 

  • More than 6 weeks (42 days) before the course starts, full return of payment.
  • Less than 6 weeks (42 days) loss of full payment.
  • We cannot offer refunds or reductions in group sizes within 6 weeks of your activity date.
  • Bookings changed or cancelled within 6 weeks, but not closer than 24 hours before activity date, will receive a voucher or a reschedule.
  • Cancellations or amendments cannot be made within 24 hours of the activity, no refund or vouchers will be available.
  • If on the very rare occasion we have to cancel a course, then a full refund will be paid or an alternative course found.
  • Original Wild reserves the right to cancel or alter any course due to circumstances beyond our control. In the event of cancellation, an alternative date will be arranged.
  • Bookings that are missed, and groups/individuals who arrive late will not be entitled to a refund or voucher for any part of the booking amount.
 
Original Wild takes every reasonable precaution to ensure your safety. However, participants must acknowledge that they are engaging in activities with inherent risk.

Our team reserve the right to refuse or remove participants from activities where their behaviour is unacceptable and causing a risk to themselves and or others, including anyone endangering themselves or others due to excessive intake of alcohol – No refunds will be given. 

If any member of your group is likely to require oversized or very small equipment or has any special requirements please give us a call prior to your activity taking place.

Correct clothing and footwear must be worn as per the kit list. We reserve the right to remove participants from the group if they do not have the correct kit. This is for your safety and comfort. 

Any medical conditions or disabilities must be stated on your Medical & Risk Declaration form which will be provided to you. Consult your doctor if you are unsure about any aspect of your fitness. Please inform us of any medication being taken, and let us know if a child needs to take prescribed drugs whilst under our supervision.

We take photographs and videos of activities for training and promotional purposes, these are also shared with the customer free of charge. Please advise your instructor if you prefer not to be in any photos.
 
Original Wild has specialist public and products liability insurance of £5 million, as well as employer’s liability of £10 million. We do not accept responsibility for personal belongings or additional costs incurred due to sickness, weather, strikes or any other causes. Personal accident insurance is not included.
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