FREQUENTLY ASKED QUESTIONS
It's Time to Start Your Adventures
Absolutely! All of our private tours are focussed entirely around you as a customer. This is your time to learn something new regardless of your previous experience. No matter your age, background or ability, our instructors will help and encourage you every step (or paddle!) of the way.
If you’re stand up paddle boarding then there is always a small chance of you falling into the water. You will be standing on an inflatable object on the river so there are no guarantees for staying dry!
However getting wetter means you’re getting better! The more you get over the fear of falling then the more confident and comfortable you’ll become. Believe us, going for a quick dip is a good thing!
Please dress for the weather:
If it’s chilly we’ll provide extra equipment. Wetsuits are optional during the summer and
you’ll probably overheat wearing one. We recommend bringing quick drying clothing such as
leggings / swim shorts and advise avoiding cotton and jeans that are cold and uncomfortable
Dry Land activities
Please make sure you are wearing clothes and footwear to keep you warm and dry during
the average UK weather. Trainers or sensible footwear is recommended.
Please bring clothes you don’t mind getting wet and footwear to wear on the riverside. Please dress for the weather and try to avoid cotton and jeans that are wet when cold. Bring a change of clothes.
Valuables will be locked away securely whilst we’re on the water.
To save you losing out on time at the start of your session we recommend that you arrive suitably dressed for your activity. If you are on the water and you finish your session slightly damp (that’s where the fun is!) we do have access to changing rooms, lockers and showers at Phase One Fitness gym. (This is just a short 4-minute walk from base.)
Yes, we offer high quality wetsuit trousers and wind proof jacket combos on chilly days. If you catch the cold easily you may want to wear one but for most of the summer they’re optional.
We provide high-quality buoyancy aids for paddleboarding, kayaking, raft building and canoeing. Your safety is our number one priority and we want you to feel comfortable and confident at all times.
For stand up paddleboarding in sheltered environments, common practise is to be attached to your board with a leash for the duration of the session. This will help your board act as a secondary buoyancy aid. If you find yourself in the water, then you are still attached to a giant floating object, which will be by your side ready for you to hop back onto.
Our paddle tours will go ahead in all weathers, come rain or shine! There’s really no better place to be than on the water if the heavens have opened.
The wild weather helps to add an incredible atmosphere, plus you’ll generally have the river to yourself!
We occasionally postpone sessions and trips with 24 hours’ notice if we do not have the minimum number of participants to run the session, but we will offer you an alternative session or you could upgrade to a private booking. We will also cancel if we deem conditions to be unsuitable (e.g. very strong winds, fast fluvial flows, etc.), but we are not put off by a bit of rain or wind. If your session is cancelled by us you will have an option to change activity, reschedule or receive a refund.
We have a variety of boards for different sized paddlers and aim to be as inclusive as possible. We’ve found heavier people can struggle to stand up straight away on paddleboards but you’re also welcome to stay on your knees as long as you like.
Having said this, our boards have a maximum rider weight of 140 kg. If you weigh over this you may still be able to take part but we’d suggest booking onto a private session first, and contacting us first so we can make sure our larger boards are available.
We can take large groups of up to 100 people.
No, we only accept payment in advance through our website. For group bookings we can also accept BACS payment. Group bookings are confirmed on receipt of deposit.
For try stand up paddleboarding / kayaking and private tours you’ve got options:
Charlotte Street Car Park BA1 2NE (5-8 min walk) is closest to the Bath Riverside or Avon Street Car Park BA1 1UF (10 min walk).
It is a short walk (12 minutes) from central Bath train station and other car parks.
Head to Bath Riverside @ Crest Nicholson Victoria Bridge Rd, Bath BA2 3FL.
We always provide details 5 days before your planned activity. If you’ve missed them get in touch email@example.com.
We aim to start on time so please arrive five minutes early for your session.
If you can’t attend the session you’ve booked and you’ve given us plenty of warning, we’ll make every effort to accommodate you on a future session. For group booking please read out T&C’s here:
Absolutely! If you would like them to, our instructors will take photos of you on the water so you don’t have to risk bringing your camera or phone.
Photo’s will be sent to you free of charge after your session. If you’d like particular photos though please do let your instructor know and we’ll be happy to help!
It’s up to you – there’s no pressure, it’s all about having fun and trying new things. We’ve taken plenty of pregnant ladies paddling but please let us know before hand so we can offer you a buoyancy aid and a larger board to make you feel more comfortable.
Being in the centre of Bath, you are spoilt for choice when it comes to post-session refreshments!
On the cooler days you may want to grab a coffee or hot chocolate from Coffee #1 just opposite our Original Wild van.
During the summer months, there are many pubs within walking distance for a cold drink and a bite to eat.
First of all – don’t stress! If you are running a few minutes behind then there’s no need to worry. Generally, if your start time passes and our instructors haven’t seen you, they will give you a quick call to make sure everything is ok.
Starting a little late isn’t an issue – it will just mean you get less time on the water due to the sessions booked afterwards.
In some circumstances we can arrange to have your four-legged friend on the water with you. We stock a limited amount of dog-specific buoyancy aids so we can make sure these are available for your session.
Please let us know at the time of booking if you wish to bring your dog with you.
If society allowed us, we would go everywhere bare foot! We definitely recommend leaving your socks and shoes in your bag or in the van. For paddle boarding, you will instantly improve your balance. For kayaking, you will save your shoes getting wet from the self-bailing holes! It’s a win-win.